Security Practices

Last updated: 17 May 2025

At AgentsUp.ai, operated by Distack Solutions SMC PVT LTD, securing your data, workspaces, and AI agents is our top priority. We employ rigorous technical and organizational measures to protect against unauthorized access, disclosure, alteration, and destruction.

Security Commitment: We implement enterprise-grade security controls across all layers of our platform, from infrastructure to application level, ensuring your AI agents and business data remain protected at all times.

1. Infrastructure Security

Our cloud infrastructure is built on Amazon Web Services (AWS) with dedicated virtual private clouds (VPCs), network segmentation, and comprehensive security controls.

1.1 Cloud Architecture

AWS Infrastructure Components:

Multi-AZ Deployment: Services distributed across multiple AWS Availability Zones for resilience
VPC Isolation: Dedicated Virtual Private Clouds with custom networking and security groups
Auto Scaling: Elastic infrastructure that scales securely based on demand
Load Balancers: Application Load Balancers with SSL termination and DDoS protection
CDN Integration: CloudFront distribution for secure, fast content delivery

1.2 Network Security

Network Segmentation: Isolated subnets for different service tiers (web, application, database)
Security Groups: Strict firewall rules allowing only necessary traffic between components
DDoS Protection: AWS Shield Standard and Advanced for comprehensive attack mitigation
WAF Integration: Web Application Firewall protecting against OWASP Top 10 vulnerabilities
VPN Access: Secure VPN connections for administrative access to infrastructure

1.3 Monitoring & Alerting

24/7 Infrastructure Monitoring:

AWS CloudWatch: Real-time metrics, logs, and automated alerting
Intrusion Detection: AWS GuardDuty for threat intelligence and anomaly detection
Security Information and Event Management (SIEM): Centralized log analysis and correlation
Incident Response: Automated incident creation and escalation procedures
Performance Monitoring: Application and infrastructure performance tracking

1.4 Backup & Disaster Recovery

Automated Backups: Daily encrypted backups with 30-day retention policy
Cross-Region Replication: Critical data replicated to multiple AWS regions
Point-in-Time Recovery: Database snapshots enabling recovery to any point within retention period
Disaster Recovery Plan: Documented procedures for service restoration with RTO < 4 hours
Regular DR Testing: Quarterly disaster recovery drills and plan validation

2. Data Encryption

We protect your data using industry-standard encryption both in transit and at rest, ensuring your information remains secure throughout its lifecycle on our platform.

2.1 Encryption in Transit

Transport Layer Security:

TLS 1.3: Latest encryption protocol for all HTTPS connections
Perfect Forward Secrecy: Ephemeral key exchange ensuring session key uniqueness
HSTS Headers: HTTP Strict Transport Security enforcing encrypted connections
Certificate Pinning: Prevention of man-in-the-middle attacks
WebSocket Security: WSS protocol for real-time communications with AI agents
API Security: OAuth 2.0 with JWT tokens for secure API authentication

2.2 Encryption at Rest

Data Storage Encryption:

AES-256 Encryption: Industry-standard encryption for all stored data
Database Encryption: Transparent Data Encryption (TDE) for PostgreSQL databases
File Storage: S3 bucket encryption with customer-managed keys
Backup Encryption: All backup files encrypted using AES-256
Vector Database: Qdrant embeddings encrypted at rest
Application Logs: Encrypted log storage with secure retention policies

2.3 Key Management

AWS KMS Integration: Hardware Security Module (HSM) backed key management
Key Rotation: Automatic rotation of encryption keys every 90 days
Access Policies: Strict IAM policies controlling key access and usage
Audit Trail: Complete logging of all key usage and management operations
Multi-Region Keys: Cross-region key replication for disaster recovery

2.4 Application-Level Encryption

Password Hashing: Argon2id with salt for secure password storage
API Token Encryption: Encrypted storage of third-party API credentials
PII Data Protection: Additional encryption layer for personally identifiable information
Agent Configurations: Encrypted storage of AI agent prompts and configurations

3. Access Control & Identity Management

We enforce the principle of least privilege across all systems, ensuring users and services have only the minimum access necessary to perform their functions.

3.1 User Authentication

Multi-Factor Authentication:

OAuth 2.0 Integration: Google and GitHub authentication with PKCE flow
MFA Enforcement: Required for all administrative and sensitive operations
TOTP Support: Time-based One-Time Password authentication apps
Session Management: Secure session tokens with automatic expiration
Device Registration: Trusted device management and verification
Suspicious Activity Detection: Automatic lockout for unusual login patterns

3.2 Role-Based Access Control (RBAC)

Platform Roles:

Workspace Owner: Full administrative control over workspace resources
Workspace Admin: User management and configuration permissions
Workspace Member: Standard user access to assigned AI agents and features
Agent User: Limited access to specific AI agents and tasks
Read-Only User: View-only access for monitoring and reporting

Administrative Roles:

System Administrator: Infrastructure and platform-level management
Security Administrator: Security policy and incident response management
Database Administrator: Database management with restricted data access
Support Agent: Customer support with limited data visibility

3.3 Access Reviews & Provisioning

Quarterly Access Reviews: Regular audit of user permissions and role assignments
Automated De-provisioning: Immediate access removal upon employee termination
Just-in-Time Access: Temporary elevated privileges for specific tasks
Access Request Workflow: Formal approval process for permission changes
Audit Logging: Complete trail of all access changes and administrative actions

3.4 API Security

API Key Management: Secure generation, rotation, and revocation of API keys
Rate Limiting: Throttling to prevent abuse and ensure service availability
Scope-Based Permissions: Granular API access control based on user roles
Request Signing: HMAC-based request authentication for sensitive operations
IP Whitelisting: Restriction of API access to approved IP addresses

4. Secure Development Lifecycle

Security is integrated into every phase of our development process, from initial design through deployment and ongoing maintenance.

4.1 Security by Design

Design Phase Security:

Threat Modeling: STRIDE methodology for identifying potential security threats
Risk Assessment: Quantitative analysis of security risks and mitigation strategies
Privacy Impact Assessment: Evaluation of data protection implications
Security Requirements: Definition of security controls and acceptance criteria
Architecture Review: Security-focused review of system design and data flows

4.2 Code Security

Static Application Security Testing (SAST): Automated code analysis using SonarQube and Semgrep
Dependency Scanning: Snyk integration for vulnerability detection in third-party libraries
Secure Coding Standards: OWASP guidelines and internal security coding practices
Peer Code Reviews: Mandatory security-focused code review process
Secret Management: Automated detection and prevention of hardcoded secrets

4.3 CI/CD Security

Pipeline Security Gates:

Automated Testing: Unit, integration, and security tests in CI pipeline
Container Scanning: Docker image vulnerability assessment using Trivy
Infrastructure as Code: Terraform security scanning and compliance checks
Deployment Validation: Security policy validation before production deployment
Rollback Procedures: Automated rollback capabilities for security incidents

4.4 Dynamic Application Security Testing

DAST Scanning: Automated security testing of running applications
API Security Testing: Comprehensive testing of REST and GraphQL APIs
Interactive Application Security Testing (IAST): Real-time vulnerability detection
Penetration Testing: Regular third-party security assessments

5. Third-Party Security

We carefully evaluate and monitor the security practices of all third-party services and vendors that process or have access to customer data.

5.1 Vendor Security Assessment

Security Questionnaires: Comprehensive evaluation of vendor security practices
Compliance Verification: Validation of SOC 2, ISO 27001, and other relevant certifications
Data Processing Agreements: Contractual requirements for data protection and security
Regular Reviews: Annual reassessment of vendor security posture
Incident Notification: Requirements for prompt notification of security incidents

5.2 AI Provider Security

AI Service Provider Controls:

OpenAI: Enterprise-grade API access with data processing agreements
Anthropic: Constitutional AI with enhanced safety and security measures
Google AI: Vertex AI platform with Google Cloud security controls
Data Minimization: Only necessary data sent to AI providers for processing
Output Filtering: Security scanning of AI-generated content
Usage Monitoring: Real-time monitoring of AI service usage and anomalies

5.3 Payment Security

Paddle.com Security:

PCI DSS Level 1: Highest level of payment card industry compliance
Merchant of Record: Paddle handles all payment processing and PCI compliance
Fraud Detection: Advanced machine learning-based fraud prevention
Data Isolation: Complete separation of payment data from our systems
Secure Webhooks: Encrypted and authenticated payment status notifications

6. Penetration Testing & Security Audits

We conduct regular third-party penetration tests and security audits to validate our security controls and identify areas for improvement.

6.1 External Penetration Testing

Professional Security Testing:

Biannual Testing: Comprehensive penetration tests every 6 months
Certified Testers: CISSP, CEH, and OSCP certified security professionals
Full Scope Testing: Infrastructure, application, and social engineering assessments
Remediation Tracking: Formal remediation plans with timeline commitments
Re-testing: Validation of fixes through targeted re-testing
Executive Reporting: Summary reports for leadership and board review

6.2 Internal Security Assessment

Monthly Vulnerability Scans: Automated scanning of all internet-facing systems
Quarterly Internal Audits: Comprehensive review of security controls and procedures
Configuration Management: Regular assessment of system configurations against security baselines
Red Team Exercises: Internal simulated attacks to test defensive capabilities
Security Metrics: KPIs and metrics tracking for continuous improvement

6.3 Compliance Audits

Compliance Framework Assessment:

SOC 2 Type II: Annual audit of security, availability, and confidentiality controls
ISO 27001 Readiness: Gap analysis and preparation for ISO certification
GDPR Compliance: Regular assessment of data protection practices
Cloud Security Alliance (CSA): Cloud security framework alignment
Industry Standards: NIST Cybersecurity Framework implementation

7. Incident Response

Our incident response program ensures rapid detection, containment, and recovery from security incidents while minimizing impact to our services and customers.

7.1 Incident Response Team

24/7 Response Capability:

Incident Commander: Senior engineer responsible for coordinating response efforts
Security Analyst: Threat analysis and forensic investigation specialist
Communications Lead: Customer and stakeholder communication management
Technical Lead: System remediation and recovery coordination
Legal/Compliance: Regulatory notification and legal compliance oversight
Executive Escalation: C-level involvement for major incidents

7.2 Detection & Alerting

Security Operations Center (SOC): 24/7 monitoring with automated threat detection
SIEM Integration: Centralized security event correlation and analysis
Intrusion Detection Systems: Network and host-based intrusion detection
Anomaly Detection: Machine learning-based identification of unusual patterns
Customer Reporting: Secure channel for customers to report security concerns

7.3 Response Procedures

Incident Classification:

P1 - Critical: Complete service outage or active data breach (1-hour response)
P2 - High: Major security threat or partial service degradation (4-hour response)
P3 - Medium: Security vulnerability or minor service impact (24-hour response)
P4 - Low: Security concern with no immediate impact (72-hour response)

Response Phases:

Detection: Automated alerting and manual threat identification
Containment: Immediate isolation and threat neutralization
Investigation: Forensic analysis and root cause determination
Recovery: Service restoration and system hardening
Post-Incident: Lessons learned and process improvement

7.4 Communication & Notification

Customer Notification: Prompt communication of incidents affecting customer data or services
Regulatory Reporting: Compliance with breach notification requirements (GDPR, CCPA, etc.)
Status Page Updates: Real-time service status communication during incidents
Post-Incident Reports: Detailed incident summaries with timeline and remediation steps
Media Relations: Coordinated public communications for significant incidents

8. Compliance & Certifications

We adhere to global security and privacy standards, implementing comprehensive compliance programs to meet regulatory requirements and industry best practices.

8.1 Current Compliance Status

Data Protection Compliance:

GDPR (General Data Protection Regulation): Full compliance for EU customer data
CCPA (California Consumer Privacy Act): Privacy rights implementation for California residents
PDPA (Personal Data Protection Act): Compliance with Singapore and regional data protection laws
Privacy Shield Principles: Data transfer safeguards for international operations

Security Standards:

ISO 27001: Information Security Management System (certification in progress)
SOC 2 Type II: Security, availability, and confidentiality controls (audit in progress)
NIST Cybersecurity Framework: Implementation of identify, protect, detect, respond, recover functions
Cloud Security Alliance (CSA): Cloud Controls Matrix (CCM) alignment

Industry-Specific Compliance:

PCI DSS: Compliance through Paddle.com for payment processing
HIPAA Readiness: Framework for healthcare customer requirements
FedRAMP Readiness: Government security requirements alignment
COPPA: Children's privacy protection compliance

8.2 Certification Roadmap

Planned Certifications (2025-2026):

Q3 2025: SOC 2 Type II certification completion
Q4 2025: ISO 27001 certification audit
Q1 2026: ISO 27017 (Cloud Security) certification
Q2 2026: ISO 27018 (Cloud Privacy) certification
Q3 2026: CSA STAR Level 2 certification

8.3 Regulatory Reporting

Breach Notification: GDPR 72-hour and CCPA notification compliance procedures
Data Protection Impact Assessments: Regular DPIA for high-risk processing activities
Privacy Officer: Designated Data Protection Officer for EU operations
Audit Documentation: Comprehensive documentation for regulatory inspections
Cross-Border Data Transfers: Standard Contractual Clauses and adequacy decisions

9. Security Awareness & Training

We invest in comprehensive security awareness and training programs to ensure all team members understand their role in maintaining our security posture.

9.1 Employee Security Training

Mandatory Training Programs:

Security Onboarding: Comprehensive security training for all new employees
Annual Refresher Training: Updated security awareness training covering latest threats
Role-Specific Training: Specialized training for developers, administrators, and support staff
Phishing Simulation: Monthly simulated phishing campaigns with immediate feedback
Incident Response Training: Tabletop exercises and response procedure rehearsals
Data Privacy Training: GDPR, CCPA, and privacy best practices education

9.2 Security Culture

Security Champions: Dedicated security advocates in each team and department
Threat Intelligence Briefings: Regular updates on emerging threats and attack patterns
Security Metrics Dashboard: Real-time visibility into security KPIs and metrics
Bug Bounty Program: Internal program encouraging proactive security issue identification
Security Innovation Time: Dedicated time for security research and improvement projects

9.3 Third-Party Training

Vendor Security Training: Security requirements and best practices for partners
Customer Security Education: Resources and training for secure platform usage
Industry Participation: Active involvement in security communities and conferences
Professional Development: Support for security certifications and continuing education

10. Vulnerability Management

We maintain a comprehensive vulnerability management program to identify, assess, and remediate security vulnerabilities across our infrastructure and applications.

10.1 Vulnerability Assessment

Continuous Vulnerability Scanning:

Infrastructure Scanning: Daily automated scans of all network assets and systems
Application Scanning: SAST and DAST scanning integrated into CI/CD pipelines
Container Scanning: Security assessment of Docker images and container environments
Cloud Configuration Scanning: AWS Config and CloudFormation template security analysis
Dependency Scanning: Third-party library vulnerability assessment using Snyk and OWASP Dependency Check
Web Application Scanning: OWASP ZAP and commercial tools for web vulnerability detection

10.2 Risk Assessment & Prioritization

Vulnerability Classification:

Critical (CVSS 9.0-10.0): Immediate remediation within 24 hours
High (CVSS 7.0-8.9): Remediation within 7 days
Medium (CVSS 4.0-6.9): Remediation within 30 days
Low (CVSS 0.1-3.9): Remediation within next maintenance window
Asset Criticality: Higher priority for customer-facing and data processing systems
Exploitability: Active exploitation or proof-of-concept availability

10.3 Remediation & Tracking

Automated Patching: Automatic security updates for non-critical systems during maintenance windows
Change Management: Formal change control process for critical system patches
Compensating Controls: Temporary mitigations while permanent fixes are developed
Remediation Tracking: Jira-based workflow with SLA monitoring and escalation
Verification Testing: Post-remediation scanning to confirm vulnerability closure

10.4 Threat Intelligence Integration

Intelligence Feeds: Real-time threat intelligence from commercial and open sources
IoC Monitoring: Indicators of Compromise monitoring and alerting
Threat Actor Tracking: Analysis of threat groups relevant to our industry
Zero-Day Response: Rapid response procedures for newly disclosed vulnerabilities

11. Responsible Security Disclosure

We welcome responsible disclosure of security vulnerabilities and maintain a coordinated disclosure program to work with security researchers and the broader community.

11.1 Reporting Security Issues

How to Report:

Email: security@agentsup.ai
PGP Encryption: Public key available for sensitive vulnerability reports
Response Time: Acknowledgment within 48 hours, initial assessment within 5 business days
Preferred Format: Detailed description, steps to reproduce, potential impact assessment
Supporting Materials: Screenshots, proof-of-concept code, or demonstration videos

11.2 What to Include in Your Report

Vulnerability Description: Clear explanation of the security issue and its potential impact
Affected Systems: Specific components, URLs, or API endpoints affected
Reproduction Steps: Detailed steps to reproduce the vulnerability
Technical Details: Request/response data, exploit payloads, or configuration details
Impact Assessment: Potential consequences and affected data or functionality
Suggested Mitigation: Recommended remediation steps (if known)

11.3 Our Commitment to Researchers

Responsible Disclosure Promise:

No Legal Action: We will not pursue legal action against researchers following responsible disclosure
Credit Recognition: Public acknowledgment of researchers (with permission) in our security hall of fame
Coordination: Work with researchers on disclosure timeline and public announcement
Regular Updates: Progress updates during investigation and remediation process
Feedback: Technical feedback on report quality and recommendations for improvement

11.4 Out of Scope

Please Do Not Report:

Social Engineering: Attacks against our employees or physical facilities
DoS/DDoS: Denial of service attacks or resource exhaustion
Spam/Phishing: Email-based attacks or spam campaigns
Physical Security: Physical access to our offices or data centers
Third-Party Issues: Vulnerabilities in third-party services we don't control
Known Issues: Previously reported vulnerabilities or known limitations

12. Continuous Improvement

Security is an ongoing effort that requires continuous adaptation to emerging threats and evolving business requirements. We maintain a commitment to security excellence through regular assessment and improvement.

12.1 Security Metrics & KPIs

Key Performance Indicators:

Mean Time to Detection (MTTD): Average time to identify security incidents
Mean Time to Response (MTTR): Average time from detection to initial response
Vulnerability Remediation Rate: Percentage of vulnerabilities fixed within SLA
Security Training Completion: Employee security awareness training participation
Phishing Simulation Results: Click rates and reporting rates for simulated attacks
Access Review Completion: Timely completion of quarterly access reviews

12.2 Regular Security Reviews

Monthly Security Committee: Cross-functional review of security posture and incidents
Quarterly Business Reviews: Security metrics review with executive leadership
Annual Security Strategy: Comprehensive review and planning for security investments
Risk Assessment Updates: Regular updates to threat landscape and risk register
Policy Review Cycle: Annual review and update of security policies and procedures

12.3 Industry Engagement

Security Community Participation: Active involvement in OWASP, ISACA, and other security organizations
Threat Intelligence Sharing: Participation in industry threat intelligence sharing programs
Conference Participation: Regular attendance at security conferences and training events
Research Collaboration: Partnership with academic institutions on security research
Open Source Contribution: Contributing security tools and knowledge back to the community

12.4 Technology Investment

Security Tool Evaluation: Regular assessment of new security technologies and vendors
Automation Enhancement: Continuous improvement of security automation and orchestration
AI/ML Security: Investment in AI-powered security detection and response capabilities
Zero Trust Architecture: Progressive implementation of zero trust security principles
Cloud-Native Security: Adoption of cloud-native security tools and practices

13. Contact Information

For questions, concerns, or security-related inquiries, please contact our security team using the appropriate channel based on the nature of your inquiry.

Security Team Contacts

Security Vulnerabilities & Incidents

Email: security@agentsup.ai
Response Time: 24/7 monitoring, acknowledgment within 2 hours for critical issues
PGP Key: Available on our website for encrypted communications

General Security Questions

Email: privacy@agentsup.ai
Response Time: Within 48 hours for security and privacy inquiries
For: Security policy questions, compliance inquiries, privacy concerns

Business & Partnership Security

Email: legal@agentsup.ai
For: Security questionnaires, compliance documentation, enterprise security requirements
Response Time: Within 5 business days for documentation requests

Business Information

Distack Solutions SMC PVT LTD
Plot 8A 35-D Korangi 5
74900 Karachi, Sindh, Pakistan

Business Hours: Monday-Friday, 9 AM - 5 PM PKT
Security Team: 24/7 availability for critical security incidents