Refund Policy

1.1 Eligibility Requirements

• Refund request must be submitted within 30 calendar days of your initial purchase
• Applies only to first-time Pro plan subscriptions (not renewal charges)
• Account must be in good standing with no violations of our Terms of Service
• Free plan users are not eligible as no payment was made

1.2 What Happens During Refund Processing

• Your Pro plan access continues until the end of your current billing period
• After the billing period ends, your account automatically downgrades to the Free plan
• All data and content you created remains accessible on the Free plan (subject to Free plan limitations)
• You can continue using 1 AI agent with up to 10 tasks per month

2.1 Primary Method - Contact Our Support Team

2.2 Direct Contact with Paddle

Since Paddle.com is our Merchant of Record, you can also contact them directly for refund requests:

• Visit Paddle's customer support portal
• Reference your order confirmation email from Paddle
• Provide your transaction ID for faster processing
• Paddle's support team will verify eligibility and process the refund

2.3 Information to Include in Your Request

To expedite your refund request, please include:

• Email address: The email associated with your AgentsUp.ai account
• Purchase date: When you subscribed to the Pro plan
• Transaction ID: Found in your Paddle order confirmation email (if available)
• Reason (optional): While not required, feedback helps us improve our service

3.1 Processing Steps

3.2 Refund Method

• Original payment method: Refunds are processed to the same payment method used for purchase
• Credit cards: Typically appear as a credit on your next statement
• PayPal: Refunds appear in your PayPal account within 3-5 business days
• Bank transfers: May take 5-10 business days depending on your bank

3.3 Confirmation and Documentation

• You'll receive email confirmation when we approve your refund request
• Paddle will send a separate refund confirmation with transaction details
• Keep these emails for your records
• Contact us if you don't receive confirmation within 24 hours

4.1 Partial Refunds

We do not offer partial refunds for:

• Unused portions of your subscription period
• Specific features you didn't use
• Downgrading from Pro to Free mid-billing cycle
• Tasks or credits remaining in your account

4.2 Third-Party Services

Our refund policy does not cover:

• Costs associated with third-party integrations (Google Workspace, Notion, etc.)
• AI model usage costs (these are included in your subscription)
• Data export or migration services
• Custom development or consulting services (if offered separately)

5.1 How to Cancel

• Account Settings: Log into your AgentsUp.ai dashboard and visit Billing settings
• Email Request: Contact support@agentsup.ai with cancellation request
• Paddle Portal: Use Paddle's customer management portal if available

5.2 What Happens When You Cancel

• Your subscription stops renewing automatically
• You keep Pro access until the end of your current billing period
• Account automatically downgrades to Free plan after expiration
• No refund for the current billing period (unless within 30-day guarantee)
• You can reactivate your Pro subscription at any time

6.1 If You're Not Satisfied with Our Response

We strive to resolve all refund requests fairly and promptly. If you're not satisfied with our decision:

1. Contact our manager: Email support@agentsup.ai with "Manager Review" in the subject
2. Escalate to Paddle: Contact Paddle's customer service as the Merchant of Record
3. Chargeback option: You may dispute the charge with your bank or credit card company

6.2 Chargeback Policy

6.3 Fraudulent Claims

• False refund claims or chargeback abuse may result in account termination
• We reserve the right to report fraudulent activity to relevant authorities
• Legitimate disputes are always welcome and will be handled fairly

7.1 Technical Issues

If you experience significant technical problems that prevent you from using the service:

• Contact our support team immediately for troubleshooting assistance
• We may extend your 30-day guarantee period to account for service disruptions
• Persistent technical issues may qualify for refunds beyond the normal policy
• We'll work with you to find a solution or provide appropriate compensation

7.2 Service Discontinuation

In the unlikely event we discontinue the AgentsUp.ai service:

• We'll provide at least 90 days advance notice
• Pro-rata refunds will be offered for unused subscription time
• We'll assist with data export and migration where possible
• Alternative solutions or service recommendations will be provided

7.3 Death or Incapacity

In cases of subscriber death or incapacity:

• Legal representatives may request account closure and pro-rata refunds
• Proper documentation will be required (death certificate, power of attorney, etc.)
• We'll work compassionately with families during difficult times
• Contact support@agentsup.ai for assistance with these situations

For Refund Requests and Questions

Payment Processor Contact

Business Information

Distack Solutions SMC PVT LTD
Plot 8A 35-D Korangi 5
74900 Karachi, Sindh, Pakistan

9.1 Notification of Changes

• Material changes: 30 days advance notice via email and website notice
• Minor updates: Updated effective date and website posting
• Emergency changes: Immediate updates for legal compliance or security reasons

9.2 Grandfathering

• Changes will not affect refund requests already in progress
• Your 30-day guarantee period is calculated from your original purchase date
• Policy version in effect at time of purchase governs your refund rights