Cookie Policy

Effective date: 17 May 2025

This Cookie Policy explains how AgentsUp.ai, operated by Distack Solutions SMC PVT LTD ("we", "us", or "our") uses cookies and similar tracking technologies on our website, dashboard, and applications (collectively, the "Services").

Payment Processing Notice: Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and may set additional cookies during the checkout process. This policy covers both our cookies and those set by Paddle for payment processing.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, mobile phone, or tablet) when you visit a website. They store information about your activity and preferences to improve functionality and user experience.

1.1 Similar Technologies

We also use similar technologies including:

Local Storage: Browser storage for user preferences and session data
Session Storage: Temporary storage that expires when you close your browser
Web Beacons: Small transparent images used for analytics
Pixels: Tracking technologies for measuring engagement

1.2 First-Party vs Third-Party

First-Party Cookies: Set directly by AgentsUp.ai for our platform functionality
Third-Party Cookies: Set by external services like Paddle (payments), Plausible (analytics), and AI providers

2. Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for the website to function and cannot be switched off in our systems.

Authentication: Keep you logged into your account securely
Security: Protect against cross-site request forgery and other security threats
Workspace Management: Maintain your current workspace context
Payment Processing: Enable secure checkout through Paddle.com
Session Management: Maintain your session state during platform use

Performance & Analytics Cookies

These cookies help us understand how visitors interact with our platform.

Plausible Analytics: Privacy-focused analytics (no personal data collected)
Error Monitoring: Help us identify and fix technical issues
Performance Metrics: Monitor page load times and platform responsiveness
Feature Usage: Understand which AI agents and features are most popular

Functional Cookies

These cookies enable enhanced functionality and personalization.

UI Preferences: Remember your theme (dark/light mode) and layout preferences
Language Settings: Store your preferred language for the interface
Agent Configurations: Remember your AI agent customizations
Dashboard Layout: Maintain your preferred dashboard arrangement

Marketing Cookies (Opt-In)

These cookies are used to deliver relevant advertisements and marketing content.

Promotional Content: Deliver targeted information about new features
Partner Integrations: Enable functionality for third-party service connections
Referral Tracking: Track referrals from marketing campaigns
Social Media: Enable sharing functionality with social platforms

3. Third-Party Cookies

We work with trusted third-party services that may set their own cookies when you use our platform:

3.1 Payment Processing (Paddle.com)

Paddle.com is our Merchant of Record and payment processor. During checkout, Paddle may set cookies for:

Secure Checkout: Maintain checkout session security and state
Fraud Prevention: Detect and prevent fraudulent transactions
Payment Methods: Remember your preferred payment options
Tax Calculation: Determine appropriate tax rates based on location
Order Processing: Complete subscription setup and billing

Paddle's use of cookies is governed by their privacy policy:https://paddle.com/privacy

3.2 AI Service Providers

When using our AI agents, third-party AI providers may set cookies:

OpenAI: For GPT model interactions and API management
Anthropic: For Claude model processing and optimization
Google: For Gemini model usage and performance monitoring

3.3 Other Third-Party Services

Customer Support: Live chat and help desk functionality
CDN Services: Content delivery for faster loading times
Integration Partners: Google Workspace, Notion, and other connected services
Security Services: DDoS protection and threat detection

4. How We Use Cookies

We leverage cookies and similar technologies to:

4.1 Platform Functionality

Authentication & Security: Keep you safely logged in and protect against attacks
Workspace Context: Maintain your current workspace and agent interactions
Session Management: Preserve your session state across page loads
Form Data: Remember form inputs to prevent data loss

4.2 Performance & Optimization

Platform Performance: Monitor and optimize loading times and responsiveness
Feature Adoption: Understand which AI agents and features are most valuable
Error Detection: Identify and resolve technical issues quickly
Capacity Planning: Plan infrastructure improvements based on usage patterns

4.3 Personalization & Preferences

UI Preferences: Remember your theme, layout, and display settings
Agent Configurations: Store your AI agent customizations and preferences
Language & Locale: Display content in your preferred language and format
Accessibility: Maintain accessibility settings and accommodations

4.4 Payment & Billing

Secure Checkout: Enable safe and secure payment processing through Paddle
Subscription Management: Track subscription status and billing information
Tax Compliance: Calculate appropriate taxes based on your location
Fraud Prevention: Detect and prevent unauthorized transactions

5. Cookie Consent & Your Choices

5.1 GDPR Compliance (EU/UK Users)

For users in the European Union and United Kingdom:

We obtain explicit consent before setting non-essential cookies
You can withdraw consent at any time through your browser or our cookie banner
Essential cookies for platform functionality are exempt from consent requirements
Your consent choices are stored and respected across all visits
We provide clear information about each cookie category before requesting consent

5.2 Managing Your Cookie Preferences

You have several options to control cookies:

Browser Settings

Chrome: Settings → Privacy and Security → Cookies and other site data
Firefox: Options → Privacy & Security → Cookies and Site Data
Safari: Preferences → Privacy → Manage Website Data
Edge: Settings → Cookies and site permissions

Our Cookie Banner

Configure preferences when you first visit our site
Access settings anytime through the cookie icon in our website footer
Choose specific cookie categories to allow or block
Update your preferences without affecting essential functionality

Analytics Opt-Out

Opt out of Plausible Analytics tracking through their opt-out page
Disable performance monitoring in your account settings
Use browser extensions that block analytics cookies
Enable "Do Not Track" in your browser settings

5.3 Impact of Disabling Cookies

Important: Disabling certain cookies may affect platform functionality:

Essential Cookies: Disabling may prevent login, checkout, or core features
Functional Cookies: You may lose personalized settings and preferences
Analytics Cookies: Won't affect functionality but reduces our ability to improve the platform
Payment Cookies: May prevent successful subscription purchase or management

6. Detailed Cookie List

Below is a comprehensive list of cookies we and our partners set (this list may not be exhaustive as cookies can change):

6.1 AgentsUp.ai Cookies

Cookie Name	Purpose	Type	Duration
__session	User authentication and session management	Essential	Session
csrf_token	Cross-site request forgery protection	Essential	Session
workspace_id	Current workspace context	Essential	30 days
theme	Dark/light mode preference	Functional	1 year
cookie_consent	Cookie preference choices	Essential	1 year
plausible_ignore	Analytics opt-out preference	Analytics	2 years

6.2 Third-Party Cookies

Paddle.com (Payment Processing)

paddle_checkout: Checkout session management
paddle_customer: Customer identification for billing
paddle_fraud: Fraud detection and prevention
paddle_tax: Tax calculation and compliance

Plausible Analytics

plausible_user: Anonymous user identification (no personal data)
plausible_session: Session tracking for analytics

AI Service Providers

openai_session: API rate limiting and optimization
anthropic_preference: Model performance optimization
google_ai_token: Authentication for Google AI services

7. International Data Transfers

Some cookies may result in data being transferred to countries outside your jurisdiction:

7.1 Data Processing Locations

AgentsUp.ai: Primary data processing in Pakistan and AWS global infrastructure
Paddle.com: Payment processing in the United States and European Union
Analytics: Plausible processes data in the European Union
AI Providers: OpenAI (US), Anthropic (US), Google (Global)

7.2 Safeguards for International Transfers

Standard Contractual Clauses (SCCs) for GDPR compliance
Adequacy decisions where applicable
Data processing agreements with all third-party providers
Regular security and compliance audits

8. Data Retention

Different types of cookies are retained for different periods:

8.1 Retention Periods

Session Cookies: Deleted when you close your browser
Authentication Cookies: 30 days or until logout
Preference Cookies: 1 year or until manually cleared
Analytics Cookies: Maximum 2 years
Payment Cookies: Duration set by Paddle (typically 30 days)

8.2 Automatic Cleanup

Expired cookies are automatically removed by your browser
We regularly audit and remove unnecessary cookies
Inactive user data is purged according to our data retention policy
You can manually clear cookies at any time through browser settings

9. Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in technology, legal requirements, or our services.

9.1 Notification of Changes

Material changes: 30 days advance notice via email and website banner
Minor updates: Updated effective date and website posting
New cookie categories: Fresh consent requests where required
Emergency changes: Immediate updates for security or legal compliance

9.2 Continued Use

Continued use of our Services after policy updates constitutes acceptance of the revised Cookie Policy. For material changes affecting cookie consent, we may request fresh consent through our cookie banner.

10. Related Policies

For comprehensive information about how we handle your data, please review our related policies:

11. Contact Information

If you have questions or concerns about our use of cookies or this Cookie Policy, please contact us:

Privacy and Cookie Questions

Email: privacy@agentsup.ai
Response Time: Within 48 hours for privacy-related inquiries
Subject Line: Include "Cookie Policy" for faster routing

Technical Support

Email: support@agentsup.ai
For: Cookie-related technical issues, browser compatibility problems
Response Time: Within 24 hours for Pro users, 48 hours for Free users

Payment-Related Cookie Issues

Paddle Support: Contact Paddle.com directly for checkout-related cookie issues
Transaction Problems: Use your Paddle order confirmation email for reference
Payment Security: Report suspicious payment-related cookie behavior immediately

Business Information

Distack Solutions SMC PVT LTD
Plot 8A 35-D Korangi 5
74900 Karachi, Sindh, Pakistan

Business Hours: Monday-Friday, 9 AM - 5 PM PKT

Data Protection Authority

If you're located in the EU/UK and have concerns about our cookie practices that we cannot resolve, you may contact your local Data Protection Authority.